Card Fulfillment; Shipping Delay in Physical Card Production

Incident Report for Treasury Prime

Identified

Treasury Prime's partner for the production and mailing of physical debit cards has notified us that they are experiencing a delay. They are pausing new shipping today to allow the completion of all existing orders of Mastercard branded cards over the weekend, then completing a migration in their production process, and then will resume standard shipping. We will work with them to identify impacted cards and update as appropriate. Current card status can be in the Fulfillment status field on the card object.

Posted Sep 11, 2026 - 20:44 UTC

This incident affects: API.