Investigating - Treasury Prime is investigating reports of intermittent errors when attempting to reach the Payments pages within the console. Refreshing the page does appear to clear the error when encountered. We are working to identify the root cause.
Sep 22, 2026 - 21:25 UTC
Resolved -
This incident has been resolved.
Sep 22, 19:59 UTC
Update -
We are continuing to monitor for any further issues.
Sep 22, 19:37 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 22, 19:35 UTC
Investigating -
Treasury Prime is seeing slow load times and errors when accessing pages within the console. Users may see slowness to load or a 404 error. Refreshing the page requested has been seen to successfully load data. We are currently working to identify and resolve the issue.
Sep 22, 19:24 UTC
Completed -
The scheduled maintenance has been completed.
Sep 20, 07:12 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 07:00 UTC
Scheduled -
As a reminder, there will be a production maintenance window occurring Sunday September 20th from 3 am ET (12 am PT) to 4 am ET (1 am PT). During this window API service will be limited and may return errors.
Sep 19, 17:16 UTC
Resolved -
All maintenance has been completed.
Sep 18, 16:39 UTC
Identified -
Treasury Prime's partner for the production and mailing of physical debit cards has notified us that they are experiencing a delay. They are pausing new shipping today to allow the completion of all existing orders of Mastercard branded cards over the weekend, then completing a migration in their production process, and then will resume standard shipping. We will work with them to identify impacted cards and update as appropriate. Current card status can be in the Fulfillment status field on the card object.
Sep 11, 20:44 UTC
Resolved -
No additional communication issues have been observed after the change was put into place.
Sep 10, 21:23 UTC
Identified -
Our bank partner made a change to mitigate the issue and we are seeing improved communication in all channels. We continue to monitor processing.
Sep 10, 19:48 UTC
Investigating -
Treasury Prime is currently triaging an issue with our connection to the core and SFTP process for a specific bank partner, Bangor Savings Bank. The communication issue will impact our ability to return core data and complete book transfers between core accounts. It will also impact payment flows dependent on book processing such as ACH origination, incoming ACH processing, and wire processing. We are currently investigating and will work to resolve as soon as possible.
Sep 10, 19:42 UTC
Resolved -
No further incidents have been observed since the fix was deployed.
Sep 9, 19:08 UTC
Monitoring -
A fix was deployed to the production environment and we are seeing a reduction in the issue. We continue to monitor.
Sep 9, 17:12 UTC
Identified -
Treasury Prime is seeing an increase in timeouts on card authorizations; the issue is being triaged and we are working on a deployment to resolve the issue.
Sep 9, 16:01 UTC
